At Zaptrics, we prioritize customer satisfaction. We offer a 7-day replacement, return, and refund policy for all electronic gadgets, accessories, and other products sold on our website. If you receive a damaged or defective product, you may notify us within 7 days from the date of delivery to initiate the return or replacement process.
The product must have manufacturing defects or damages caused during transport.
The product must be in unused condition, with all tags, labels, and packaging intact.
The 7-day return policy does not apply to damage caused by normal wear and tear, improper handling, or negligence on the customer’s part.
Notification: Inform us of any defects or damages by contacting customer support within 7 days of delivery.
Evaluation: Our team will evaluate your request and determine whether the product is eligible for return or replacement.
Reverse Pickup: If approved, a reverse pickup will be arranged for the product.
Zaptrics will attempt to replace the exact product originally ordered.
If the product is no longer available, an alternate product of similar value may be offered.
Replacement is free of cost if the product meets our return policy conditions.
Product Replacement: We prioritize replacing damaged or incorrect items. If you do not wish to receive a replacement, you can notify us via phone or email, and we will issue Zaptrics store credit for the product's equivalent value.
Store Credit: Store credit can be used for future purchases on Zaptrics and will be reflected in your account once the return is processed.
Cash Refunds: At this time, we do not provide cash refunds; all refunds are provided as store credit.
Products with signs of use, tampering, or those that are damaged due to customer mishandling will not be eligible for return.
Items without original packaging, labels, or tags intact will not be accepted.
Zaptrics reserves the right to deny any return or replacement requests if the product does not meet the criteria outlined in this policy.
Return shipping charges will be covered by Zaptrics for eligible products, while for third-time exchanges, customers will be responsible for shipping costs.
We are committed to ensuring a smooth and efficient return experience for all our valued customers. Please feel free to contact our support team for any further queries regarding the return process.
